Experts predict that as business process management (BPM) suites mature beyond individual ideological views to incorporate big data, these systems may provide a greater impact for the entire business as well as IT. By utilizing dba services, enterprises can mine large volumes of information and use analytic insights to facilitate all processes for greater efficiency.
Information Management contributor Clay Richardson asserted that BPM has become increasingly fragmented between dynamic case management and human-centric workflow and processing ideologies. He explained that the primary value of BPM lies in designing a business change program, and fragmentation can hinder the desired outcomes. Regardless of which approach a business takes to adopting BPM, developing sustainable strategies is critical to ensuring real, transformational benefits long-term. He noted that facilitating business change programs with BPM is more effective than delivering individual process projects from siloed approaches.
A key consideration for BPM is that can be key in driving initiatives to improve the customer experience, according to Richardson. Whether a company is looking to overhaul customer service processes or gain real-time guidance from big data analytics for more relevant experiences, BPM can play an integral role in these transformations. He explained that shifting on experience design and reinventing inflexible, antiquated business processes allows businesses to more freely adapt to mobile and social environments as well.
Big data, big impact
However, Richardson also pointed out that BPM tools typically don't offer much for business strategists in managing large-scale change projects. In order to have a significant impact on enterprise strategy, BPM must provide a closer connection between strategy design and execution. EbizQ contributor Tim Huenemann explained that the intersection of big data and BPM is crucial, as analytics can be applied on a large scale to redesign processes and accelerate change. Existing operations may have much to gain from big data insights, and as a result, Huenemann recommended performing a "process impact analysis" to determine how big data could be applied to a particular functional area so the business is better prepared for any potential changes.
The main challenge with big data initiatives for many firms is making that information and analysis actionable. Big data efforts can offer significant advantages when combined with process management, fueling better decision-making enterprise-wide.
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