In the month of June, the award for "most ironic occurrence" went to the United States National Vulnerability Database because it was left in a vulnerable state and open to hackers.
Security

Vulnerabilities in plain sight

In the month of June, the award for “most ironic occurrence” went to the United States National Vulnerability Database because it was left in a vulnerable state and open to hackers.

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Tips from the Oracle Ace

Improving Customer Service – The DBA Team Quality Survey

One of the key measurements IT support teams can use to evaluate their performance is analyzing customer feedback.  Although this article focuses on DBA support units (that’s what we do), the principles can be applied to any team desiring to provide high quality service to its customers.   At RDX, we have established a customer feedback […]

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