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Stay updated with the latest news and press releases from RDX, Remote DBA Experts. Learn about new database-related services, our charity work, and other company news.

RDX Announces clckwrk Refactoring Service that Enables Customers to Migrate Applications Off Oracle and Onto Amazon Aurora

RDX ends the era of proprietary database lock-in, so customers can free themselves from the constraints of vendor licensing and costs

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RDX Expands Largest Online Marketplace for Oracle to AWS Cloud Migration

Pre-Configured Images Enable Efficient Migrations of Oracle Applications and Technologies to AWS Cloud

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RDX Announces Availability of G5 Database-as-a-Service Software Platform

G5 enables comprehensive, fully managed DBaaS environments that maximize speed-to-deployment, performance, financial management and availability across all major database and cloud platforms.

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RDX Continues Strategic Expansion with ClearDB Acquisition

ClearDB brings extensive Intelligent Database-as-a-Service platform capabilities to the RDX service portfolio

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RDX Acquires Cloud Migration Expert clckwrk Limited

Read how the acquisition adds deep Amazon Web Services cloud migration expertise and a European footprint to RDX’s managed database, application and cloud services portfolio.

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RDX Kicks Off 2019 Webinar Series with Business Intelligence

RDX will be kicking off its 2019 RDX Insights Series webinars with Microsoft Business Intelligence Overview & Power BI Demo on Thursday, January 17, at 1PM ET.

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Rob Brown to Moderate Boardroom Session at Chicago CIO Executive Summit

RDX Chief Revenue Officer, Rob Brown, will moderate a boardroom session at Evanta’s Chicago CIO Executive Summit on Thursday, November 29, 2018.

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Jeremy Frye to Host Speaking Session at 2018 PASS Summit

RDX is proud to announce that Jeremy Frye, RDX’s Business Intelligence and Data Warehousing Manager, will host a speaking session at this year’s PASS Summit.

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RDX’s October Webinar to Focus on Cloud Database Migration Impacts

RDX will be presenting Cloud DB Systems’ Hidden Impact on IT as its October RDX Insights Series webinar on Thursday, October 25th, at 2 PM ET/11 AM PT.

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RDX to Sponsor SQL Saturday #770 in Pittsburgh

RDX will be sponsoring SQL Saturday #770 in Pittsburgh at the Silver level on September 29, 2018. This year’s SQL Saturday Pittsburgh marks RDX’s sixth year sponsoring.

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RDX to Kick Off Fall RDX Insights Series Webinars with Focus on SQL Server in the Cloud

RDX will be kicking of the fall portion of its RDX Insights Series webinars with Selecting a SQL Server Cloud Platform- IaaS, Amazon RDS, Azure SQL DB on Thursday, September 20th, at 2 PM ET. The webinar will provide attendees with a deep-dive analysis of these three cloud alternatives for SQL Server.

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Rob Brown to Moderate Boardroom Session at Houston CIO Executive Summit

RDX Chief Revenue Officer, Rob Brown, is moderating a boardroom session at Evanta’s Houston CIO Executive Summit on Tuesday, June 26, 2018.

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RDX to Sponsor SQL Saturday #773 in Los Angeles

RDX is sponsoring SQL Saturday #773 in Los Angeles, California, on June 9, 2018, in support of its two speakers, Director of Service Delivery, Konstantin Melamud, and Product Manager of Business Intelligence and Data Warehousing, Jeremy Frye.

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RDX Launches Cloud Practice to Meet Growing Demand of Cloud DBA Services

RDX has recently launched a Cloud Solution Architecture Team dedicated to helping current and prospective clients design, migrate to and administer their cloud environments.

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RDX Insights Series May Webinar to Focus on Migrating to Amazon RDS

RDX’s next RDX Insights Series webinar will be Migrating On-Premises Databases to Amazon RDS on Thursday, May 24th, at 2 PM ET/11 AM PT.

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RDX Acquires Remote DBA Services Provider, CommitDBA

RDX has recently acquired CommitDBA, a remote DBA services provider based in Dayton, Ohio, to enhance its service offerings to customers.

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RDX SQL Server Expert, Bill Wolf, to Host All-Day SQL Saturday Session in Edmonton

RDX SQL Server Performance Tuning Manager, Bill Wolf, will be hosting an all-day conference session following SQL Saturday #710 in Edmonton, Canada, on May 6th, 2018.

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Madison Dearborn Partners Acquires Leading Database Infrastructure and Cloud Managed Services Provider RDX

RDX has been acquired by Madison Dearborn Partners, a leading private equity firm in Chicago. The acquisition will help RDX continue to grow and expand the breadth of services the organization offers its 600+ customers.

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RDX Releases Mobile App to Enhance Customer Support Quality

RDX is proud to announce the release of its mobile app, RDX GO, which provides customers on-the-go access to their critical database activities 24x7.

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RDX Kicks Off Second Half of 2017 Webinar Series With the Cloud

RDX is kicking off the second half of its 2017 RDX Insights webinar series with Cloud’s Hidden Impact on IT Support Organizations. The presentation will focus on helping IT professionals better understand how the cloud will influence the way they support their organizations’ database environments.

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RDX Announces Expansion with New Charlotte Service Delivery Center

RDX is proud to announce that it has opened a new service delivery center located in Charlotte, North Carolina. The addition of the new center strengthens RDX’s ability to support its rapidly growing international customer base.

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RDX Joins March of Dimes to Improve the Health of Pittsburgh Babies

RDX is pleased to announce that the organization is sponsoring Pittsburgh’s March for Babies on Sunday, June 8, 2014, at Heinz Field. March of Dimes hosts March for Babies in hundreds of towns across the country every year in order to raise money and awareness for its mission to help mothers-to-be have healthy pregnancies and babies.

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RDX Announces Headquarters Relocation

RDX is pleased to announce that the company is moving to nearly 27,000 square feet of new office space at 2000 Ericsson Drive in Keystone Summit, one of Pittsburgh’s most esteemed office parks, in April.

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RDX Announces COLLABORATE 14 Exhibition

RDX will be exhibiting at COLLABORATE 14 from April 7-11, 2014, at the Venetian and Sands Expo Center in Las Vegas, Nevada.

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RDX Announces Sponsorship at Gartner Business Intelligence & Analytics Summit

RDX is proud to announce that it is a Silver Sponsor of the Gartner Business Intelligence & Analytics Summit. During the conference, RDX will be highlighting its recently launched Apache Hadoop service offering as we...

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RDX Announces Hadoop Service Offering

RDX's new Apache Hadoop offering gives clients a cost-effective, efficient way to manage big data.

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RDX Announces HIMSS14 Exhibition

RDX is proud to announce its exhibition at HIMSS14 in Orlando, FL, from February 23 to February 27. As an exhibitor, RDX will have an optimal opportunity to show Healthcare IT executives how its database administration a...

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General ClearDB Questions

  • What is ClearDB?

    ClearDB is a highly available MySQL database-as-a-service that runs in multiple cloud computing as well as in hybrid cloud/datacenter environments. It’s designed to eliminate the need to manage your own MySQL database. ClearDB provides specialized, highly available MySQL database clusters that are built around the premise of failure to ensure that your database is always online and fully available, 24/7. We use standard MySQL technology, with a layered software stack “wrapped around” to provide automatic, intelligent support so that you can focus on your application, not managing you database.

  • What does ClearDB do?

    ClearDB provides MySQL database services for your applications in several different environments: in clouds, such as Amazon’s EC2 and Windows Azure, on-premise, such as in your data centers and offices, as well as a combination of the two, in our hybrid solutions. You can use ClearDB to store your database information for your application and service workloads.

  • How does ClearDB work?

    ClearDB uses a combination of standard MySQL, mixed in with “master-master” replication as well as our own specialized layered software stack to provide a highly available MySQL database environment for your applications and services. Each cluster is geographically separated to ensure your database’s availability, even if an entire network, datacenter, storage, or system failure occurs. Combined with our high availability routing technology, we ensure that your database is always online and fully available, 24/7.

  • Why should I use ClearDB?

    ClearDB is the only real high availability MySQL provider on the market today. Thousands of satisfied customers use our mature, proven software solution and 24/7 customer support to ensure that their database services remain online, no matter what. We’re also the only database as a service provider that currently offers an SLA-backed, 100% uptime guarantee. Combined with our solid operations practice, our expert engineers, and our dedicated customer support, you’re in good hands with ClearDB.

  • How does ClearDB compare to Amazon’s MySQL RDS?

    Amazon’s MySQL RDS product provides a “standard MySQL” approach to database availability and performance. With RDS, you can define how many slave systems you would like and assign a single master server. While RDS is an interesting product, it does not solve a number of problems that plague application administrators and developers: how to ensure availability and not get a phone call at 3AM to re-point an application at a different server, or how to ensure that you don’t have to worry about things like master elections, or better yet – how to ensure that you don’t have to pay a huge amount of money for basic support. Finally, RDS restricts master-slave availability to a single region. Last year alone, a service outage caused an entire EC2 region to become unavailable, causing all of the RDS customers in that region (US-East) to go offline. Here’s how ClearDB solves these problems:

    1. We ensure that your applications are never interrupted with our proprietary SQL routing technology. So if a failure occurs, your application will simply continue to run as it should.
    2. Multiple master nodes ensure that things like master elections never interfere with your applications availability.
    3. Our geo-separated configurations ensure that no single region can cause a complete service outage for your applications.
    4. 24/7 customer care and technical support are bundled into our pricing, making ClearDB a much more affordable option than RDS.

    ClearDB is 100% dedicated to ensuring the availability, performance, durability and security of your databases, both in-cloud and on-premise. Our service is backed by our 100% uptime SLA, and uses standard, unmodified MySQL to ensure that your applications operate as expected on our database platform. This ensures that you won’t be blind-sided by additional cost for having to re-tune your applications. Finally, ClearDB is much more cost effective than Xeround, mainly because our costs are lower than theirs. We didn’t re-invent the wheel, we simply put better tires on it.

  • Does ClearDB work in other environments than Amazon’s EC2?

    Yes, we do! Our Basic or Pro seriess can operate in the following cloud environments:

    • Amazon’s EC2 (Worldwide)
    • Windows Azure (Worldwide)

    Our multi-tenant database clusters currently operate in the following cloud environments:

    • Microsoft’s Windows Azure (Most sub-regions worldwide)
    • AppFog (US-East, EU-West)
    • Pivotal.io (US-East, EU-West)
    • Heroku (US-East, EU-West)
    • IBM BlueMix (via EC2’s US-East, EU-West)
  • Does ClearDB have any on-premise/hybrid solutions?

    Yes, we offer our Hybrid DB configurations, which enable us to provide you with a turn-key VM which can power your database in an on-premise environment, such as local data centers or offices. This on-premise VM connects to your Basic or Pro series in the cloud for true, 100% hybrid availability for things like scale-out for seasonal workloads, decision support jobs, etc. Contact us if you would like to know more about our Hybrid DB service offerings.

  • Does ClearDB offer any data enhancement/data cleaning solutions?

    Unfortunately no, we do not. We are focused on providing database services for our customers, and have a strict “hands off” data policy to ensure HIPAA compliance as a data clearinghouse provider.

  • How does ClearDB scale in comparison to other cloud database services?

    ClearDB scales by enabling you to select the type of database plan you would like to use, delivering on highly performant, durable clusters that are properly configured to ensure high performance. Our performance markers are defined by our service plans, or “tiers”. Each service tier uses larger resources, larger systems, more storage, more bandwidth, and more power for your database. For our enterprise customers, we offer scalable read pools. Combined with our front and back-end SQL routing technology, we enable your database to function more like a supercomputer, fanning queries out to each read pool, all while ensuring geo-separated, highly available data access.

    Multi-tenant ClearDB customers can easily upgrade their database plans to higher multi-tenant plans in-place, without having to migrate data or update their application configurations to point to a different cluster. This makes scaling up easy!

  • What does ClearDB do if a database server fails?

    ClearDB uses intelligent diagnostics technology to assess availability and database node health. In the event that a database node becomes unhealthy or has failed, our SQL routing technology will automatically re-route your connections to the secondary master node to enure that your applications and services remain online and available. In the background, our services will begin diagnosing the failed node. If a problem is identified that can be fixed automatically, our systems will “heal” the failed or unhealthy node and bring it back into service. Once the failed or unhealthy master node has resynchronized with the secondary master, our SQL routing technology will automatically switch back to it. During this process, your applications will never lose access to your database.

  • Can I lose data if a failure occurs?

    Simple. We offer an SLA-backed 100% uptime overall service guarantee on our production services. “Overall service guarantee” means that we guarantee that your database will be available on at least one master node, 100% of the time. See our SLA policy for more details.

  • What is ClearDB’s SLA?

    Simple. We offer an SLA-backed 100% uptime overall service guarantee on our production services. “Overall service guarantee” means that we guarantee that your database will be available on at least one master node, 100% of the time. See our SLA policy for more details.

  • I saw a system status notice about Azure recycle activities. What does this mean?

    Please be advised that the Azure cloud occasionally undergoes routine recycle activities for maintenance purposes; you can read more about these activities here. If you have selected the Azure cloud, these events can cause some systems powering your ClearDB database(s) to go offline for a period.  While our failover features are designed to protect you against downtime, the Azure recycle activity may impact the performance of your ClearDB database(s) while in effect.  This is a temporary event, and all systems should automatically return to normal operational status once all recycles have completed.

    If you see a notice about Azure recycle activities and your database appears to be offline, it’s possible multiple systems have recycled at the same time. While this is rare, if it occurs it may affect your ability to connect to your database. If your non-evaluation services are impacted in this way due to Azure recycle activities, please open a support ticket immediately in the ClearDB portal to gain assistance.

    For customers with mission critical production applications, ClearDB offers Multi-Access Point (MAP) dedicated clusters that provide mitigation for these kinds of scenarios. With a MAP cluster, should your primary Azure region experience problems for any reason you can use Azure Traffic Manager to move your workload to a secondary Azure sub-region. This does require geo-distribution of your application, but this approach provides for an ultimate up-time and disaster recovery topology for vital production applications. Please contact sales@cleardb.com for more information on custom dedicated clusters in Azure.

  • What is ClearDB’s data jurisdiction policy?

    While we do offer support for a trans-atlantic cluster configuration, we also support data jurisdiction for services which require specific region boundaries. They are as follows:

    • Euro Zone: Dublin, London, Amsterdam
    • United States: San Francisco CA, Portland OR, Ashburn VA, Chicago IL, San Antonio TX
    • Pacific Rim: Hong Kong, Singapore, Tokyo
  • Does ClearDB offer 24/7/365 support?

    Yes, we do, and at no additional charge. We’re committed to serving your MySQL database needs.

  • How do I get started with ClearDB?

    Sign up for an account with us today!

  • When I use auto_increment keys (or sequences) in my database, they increment by 10 with varying offsets. Why?

    ClearDB uses circular replication to provide master-master MySQL support. As such, certain things such as auto_increment keys (or sequences) must be configured in order for one master not to use the same key as the other, in all cases. We do this by configuring MySQL to skip certain keys, and by enforcing MySQL to use a specific offset for each key used. The reason why we use a value of 10 instead of 2 is for future development.

  • How do I manage my database(s) on ClearDB? Is there a phpMyAdmin or similar application that I can use?

    We recommend that you use MySQL tools, such as the MySQL Workbench or the traditional mysql command line client. You can also use Sequel Pro and other MySQL GUIs to manage your database. For importing data into your MySQL database, we recommend that you use both the mysql command line client as well as the mysqldump database backup utility.

ClearDB Multi-Tenant Database Questions

Common ClearDB Basic or Pro series Questions

Common ClearDB Billing Questions

  • How does ClearDB do billing?

    Our business is based on a monthly subscription model for both multi-tenant (community) and single-tenant (dedicated) plans. We bill our customers monthly at the published plan rate. If you are subscribed to a ClearDB service through a partner, then the partner’s billing process will take precedent.

  • Can I pre-pay my monthly subscription for 6 or 12 months?

    We are pleased to offer semi-annual or annual billing for customers with an aggregate subscription of at least $400.00 USD per month. Please contact ClearDB for more information https://w2.cleardb.net/contact/

  • What billing options are available for ClearDB customers?

    Monthly subscriptions must be paid by credit card, which can be added or updated from your ClearDB portal account. If you have arranged for 6-month or 12-month prepay, payment by credit card is preferred but we will also accept wire transfer, ACH payment, standard check and PayPal. Wire transfers and ACH payments will be subject to a $100.00 transaction fee.

  • How do I get a copy of my invoice?

    You may log into your ClearDB account to view and print any paid or unpaid invoice.

  • What is the billing period for my subscription?

    The billing period is for each calendar month and is billed on the 6th of each month for the prior month (i.e. we bill arrears for service performed). Billing is not pro-rated for first or last month of a subscription. For example, if your subscription is $10 per month and you begin your subscription on the 12th of the month, you will be billed $10 on the 6th of the following month. Likewise, if you cancel your subscription on the 12th of the month, you will be billed $10 on the 6th of the following month.

  • Can I be invoiced in a currency other than $USD?

    ClearDB will invoice and accept payment in $USD only.

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