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Customer Success

RDX is one of the only remote database administration companies to provide an assigned non-technical resource that ensures excellent quality of service while achieving overall contract goals and objectives. The team works diligently to form successful partnerships starting with the onboarding phase and working closely throughout the entire life of the relationship. The team works diligently to form successful partnerships starting with the onboarding phase and working closely throughout the entire life of the relationship.

RDX GO - RDX's Mobile App

Introducing RDX GO - RDX's new mobile app for customers. RDX GO empowers customers to manage, monitor and maximize their RDX services and supported systems anytime, anywhere, right from their iOs or Android smartphone. With RDX GO, you can monitor your IT infrastructure from anywhere, browse and submit service catalog requests, report incidents, and connect quickly with key members of your RDX team.

Monitor, Request, Report & Connect with RDX GO

SQL Server on Linux

SQL on Linux

RDX Selected By Microsoft to be Early Beta Tester for SQL Server on Linux

SQL Server on Windows Solutions

RDX’s SQL Server Solutions are designed to provide the highest quality SQL Server database support possible. RDX administrators equip customers with the experience and skill-sets required to ensure their databases are cost-effective, highly available, and exceed performance expectations. 

Unix/Linux OS Monitoring Services

Get around-the-clock coverage for your critical Unix/Linux systems from dedicated, 100% onshore OS monitoring and administration experts. All clients benefit from RDX’s state-of-the-art, 24x7 Database Operations Center (DOC) consisting of specialists who are well-versed in RDX’s advanced monitoring architecture.

Unix/Linux OS Administration Services

You can have it both ways - improve the quality of your OS environments while reducing support costs. RDX offers 24x7, 100% onshore operating system support for Unix/Linux environments. RDX customers leverage the collective knowledge of an entire team of OS support experts at cost that is less than the cost of in-house consultants or full-time employees. RDX's customizable solutions give clients the peace of mind knowing that their OS environments are available, secure and performing efficiently.

Windows OS Monitoring Services

Get around-the-clock coverage for your critical Windows systems from dedicated, 100% onshore OS monitoring and administration experts.  RDX clients rest easy knowing their systems are being monitored and supported by the largest 100% onshore OS and DBA support provider.  A SSAE16 SOC 2 Type 2, PCI DSS QSA certified delivery architecture that has been enhanced over our 20+ year history ensures service quality and system security. 

Windows OS Administration Services

Operating systems are the lifeblood of every organization. They are the software foundation that runs both critical database systems and third-party applications. RDX's customizable Windows support solutions give clients the peace of mind knowing that their OS environments are being supported by the nation's largest, most mature provider of 100% US based data infrastructure services.  

 

In the Cloud or On-Premises
Gain Immediate Access to the Windows OS Skills You Need

 

RDX IaaS Support

IaaS vendors provide customers with compute and storage infrastructure components and may offer some level of system maintenance activities. The customer continues to maintain ownership of their software stack's administration, including the operating system and database. IaaS architectures are popular choices for the IT community as they allow organizations to maintain tighter administrative control over their environment.

 

RDX DBaaS Support

The impact DBaaS environments have on IT support organizations is far greater than most shops realize.  DBaaS is not a product; it is an architecture.   An architecture that requires changes in administrative and monitoring support activities, policies and procedures, application design, change management, security/auditing and in-house support toolsets.  Companies moving to the cloud need a partner that has DBaaS experience to act as a trusted advisor as well as a data infrastructure services provider.

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