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RDX Remote DBA Services

RDX has 20 years of experience providing 24x7 support for thousands of database environments and hundreds of satisfied customers. RDX solves the problem of attracting and retaining skilled DBAs by providing immediate access to dozens of experienced administrators and advanced feature subject matter experts. RDX professionals support all major cloud and on-premises databases utilizing industry leading SSAE 16 SOC 2 Type 2 best practices and are backed by a PCI DSS QSA certified monitoring and support architecture that has been continuously refined over our 20 year history.

Supplemental

Full DBA Services

RDX delivers 100% of your database administration needs. Under this service arrangement, our industry-leading experts become your DBA team and assume complete responsibility for the functionality, security, performance, availability and improvement of your database environment.

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 Full DBa

Supplemental DBA Services

Improve business results, become more strategic and free internal resources for more transformative initiatives with RDX's Supplemental DBA Service. Under this service arrangement, RDX augments your existing IT staff and provides high level database support when you need it most.

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How our Remote DBA Services help you succeed:

Fully exploit

Fully exploit the power of your database technologies to receive the maximum benefit from your investment.

Innovation

Accelerate innovation and speed to market with on-demand access to RDX’s deep pool of expertise.

Attain Fast

Attain fast, effective resolutions to database issues with RDX's industry-leading tools and SLAs.

PCI

Reduce the risk of business disruption by leveraging RDX’s expertise, processes, and PCI-backed security infrastructure.

Quickly Adapt

Quickly adapt to changing business demands by utilizing RDX’s flexible contracts to easily scale scope of services.

Create efficiencies

Create efficiencies across people, processes and technologies, to drive innovation and lower costs.

Key Service Features

  • 24 x 7, 100% Onshore Support
  • 20 Years Service Delivery Experience
  • Largest Remote DBA Services Provider
  • 15 Minute Response Time Guarantees
  • Flexible Services Custom Tailored to Your Needs
  • Customizable Service Level Agreements (SLA)s
  • Centralized Database Operations Center
  • Secure PCI DSS Compliant Support Architecture
  • Monitoring Portal - You “see what we see”
  • Documented DBA Support Best Practices
  • Cutting-Edge Support Technologies
  • Dedicated Subject Matter Experts
 

 

 

Services:

  • 24x7 Database Support
  • Proactive Monitoring and Problem Resolution 
  • Backup & Recovery
  • Installations & Upgrades
  • Patches & Configuration
  • Assessments
  • High Availability
  • Performance Tuning
  • Change Management
  • Problem Management
  • Troubleshooting
  • Security Administration & Maintenance
  • Regulatory Compliance Support
  • Mentoring & Strategy
  • Onboarding
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