Exchange Support Team Resume
RDX’s Microsoft Exchange support services provide you with peace of mind knowing your critical communication systems are designed, administered and monitored 24/7 by industry experts. Exchange Server administration professionals understand that corporate email systems are your organization’s primary communication mechanism, and it is the system that your users can’t afford to be without.
When your email is out – you’re also out of business. Our secure, best-in-class support architecture has been purposely designed to protect the security of our customers’ Exchange environments and provide 15 minute connection time guarantees when your systems need quick attention. Extensive experience in supporting Exchange Server platforms 2003, 2007, 2010, 2013 and 2016. With over 10 years of product experience, RDX is able to support administration, high-availability, disaster recovery, security, compliance/auditing and backup/recovery of Microsoft Exchange environments.
Summary of Qualifications:
- 24 x 7 Windows and Exchange Support
- 10 Years of Exchange Experience Supporting Stand-Alone to Enterprise Environments
- Extensive Administration Experience
- Average of 15 Years Experience as Windows Support Specialists
- Manage and Support over 1000 Servers
Daily Responsibilities and Tasks:
- 24x7 x 365 Administration Support
- Installation, Upgrades, Migrations and Configuration
- Daily, Proactive Monitoring and Administration Using RDX’s Monitoring Toolsets
- Fast, Efficient Response to Server Events
- Backup and Recovery Planning
- Server Performance Monitoring and Tuning
- Disaster Recovery Analysis and Testing
- Space Management and Capacity Planning
- Security Administration and Maintenance Best Practices
Exchange Problem Resolution & Monitoring Activites:
- High-Availability DAG (Database Availability Group) Configuration
- Design of Exchange Clusters
- Exchange Server Health Check
- Exchange Server Migrations
- Exchange Server Deployment
- Exchange Server Backup
- Exchange Server Email Archiving
- Project Planning and Documentation
- Emergency Support
- 24/7 Exchange Support
Exchange Administration Activities:
- Add/Delete Email Users, Mailboxes and Distribution Groups
- Performing and Monitoring Backups
- Monitoring Disk/CPU/Memory Usage
- Checking the Event Viewer
- Monitoring Network Performance
- Upgrades and Patching
Exchange Availability Activities:
- Continuous Replication
- Virtualization
- Cost Savings on Storage
- Larger Mailboxes
- Help Desk Cost Reduction
- High(er) Availability
- Running On-Premise or In The Cloud
Exchange Performance Activities:
- Best Practices Analysis and Recommendations at the Server & Application Levels
- Performance Monitoring and Recommendations on Email Message Flow
- Server Hardware Configuration Recommendations
- Exchange Log Monitoring & Reporting to Diagnose Application Errors or Performance Degradation
- Windows Performance Log Monitoring to Diagnose Application Hangs or Performance Issues
Exchange Security Activities:
- Role-Based Access Control
- Throttling Policies
- Federated Delegation
- Information Rights Management
- Best Practices - Exchange User & Service Accounts
- Integration with Active Directory Operating System User and Security Administration
- Regulatory Compliance Activities
- Install, Configure, Schedule and Distribute Server Auditing Reports
Exchange Strategic Activities:
- Hardware Architecture Design
- Exchange Deployment Assessments & Implementations
- Planning and Implementation for Upgrades and Platform Migrations
- Planning for High Availability and Site Resilience
- Planning for Internal and Third-Party Applications
- Education and Mentoring of Microsoft Exchange 2003, 2007, 2010, 2013 and 2016
