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Exchange Support Team Resume

RDX’s Microsoft Exchange support services provide you with peace of mind knowing your critical communication systems are designed, administered and monitored 24/7 by industry experts. Exchange Server administration professionals understand that corporate email systems are your organization’s primary communication mechanism, and it is the system that your users can’t afford to be without.

When your email is out – you’re also out of business. Our PCI DSS compliant support architecture has been purposely designed to protect the security of our customers’ Exchange environments and provide 15 minute connection time guarantees when your systems need quick attention. Extensive experience in supporting Exchange Server platforms 2003, 2007, 2010, 2013 and 2016. With over 10 years of product experience, RDX is able to support administration, high-availability, disaster recovery, security, compliance/auditing and backup/recovery of Microsoft Exchange environments.

Summary of Qualifications:

24 x 7 Windows and Exchange Support
10 Years of Exchange Experience Supporting Stand-Alone to Enterprise Environments
Extensive Administration Experience

Average of 15 Years Experience as Windows Support Specialists
Manage and Support over 1000 Servers

Daily Responsibilities and Tasks:

24x7 x 365 Administration Support
Installation, Upgrades, Migrations and Configuration
Daily, Proactive Monitoring and Administration Using RDX’s Monitoring Toolsets
Fast, Efficient Response to Server Events
Backup and Recovery Planning

Server Performance Monitoring and Tuning
Disaster Recovery Analysis and Testing
Space Management and Capacity Planning
Security Administration and Maintenance Best Practices

Exchange Problem Resolution & Monitoring Activites:

High-Availability DAG (Database Availability Group) Configuration
Design of Exchange Clusters
Exchange Server Health Check
Exchange Server Migrations
Exchange Server Deployment

Exchange Server Backup
Exchange Server Email Archiving
Project Planning and Documentation
Emergency Support
24/7 Exchange Support

Exchange Administration Activities:

Add/Delete Email Users, Mailboxes and Distribution Groups
Performing and Monitoring Backups
Monitoring Disk/CPU/Memory Usage

Checking the Event Viewer
Monitoring Network Performance
Upgrades and Patching

Exchange Availability Activities:

Continuous Replication
Virtualization
Cost Savings on Storage
Larger Mailboxes

Help Desk Cost Reduction
High(er) Availability
Running On-Premise or In The Cloud

Exchange Performance Activities:

Best Practices Analysis and Recommendations at the Server & Application Levels
Performance Monitoring and Recommendations on Email Message Flow
Server Hardware Configuration Recommendations

Exchange Log Monitoring & Reporting to Diagnose Application Errors or Performance Degradation
Windows Performance Log Monitoring to Diagnose Application Hangs or Performance Issues

Exchange Security Activities:

Role-Based Access Control
Throttling Policies
Federated Delegation
Information Rights Management
Best Practices - Exchange User & Service Accounts

Integration with Active Directory Operating System User and Security Administration
Regulatory Compliance Activities
Install, Configure, Schedule and Distribute Server Auditing Reports

Exchange Strategic Activities:

Hardware Architecture Design
Exchange Deployment Assessments & Implementations
Planning and Implementation for Upgrades and Platform Migrations

Planning for High Availability and Site Resilience
Planning for Internal and Third-Party Applications
Education and Mentoring of Microsoft Exchange 2003, 2007, 2010, 2013 and 2016