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Windows OS Team Resume

RDX’s Windows solutions allow you to leverage the shared skills and collective knowledge of an entire team of OS experts for a low monthly fee. Our OS Team supports all versions of Windows using an extensive library of ITIL compliant, Standard Operating Procedures and SSAE16 certified best practices.  Our support offerings include a complete set of design, installation,  administration and monitoring services for Windows, SharePoint and Exchange.

Summary of Qualifications:

  • 24 x 7 Windows Support
  • Average 15 years of Experience as Windows Support Specialists
  • Manage and Support of 1000 Windows Servers
  • Administer and Monitor Dozens of Windows HA Environments
  • 10 Years Experience Supporting both SharePoint and Exchange
  • Support for all Major Windows Advanced Features

Experience in supporting servers on Windows 2003, Windows 2008 and Windows 2012 operating systems. Dozens of years of experience in all key server support disciplines including system administration, monitoring, server availability, disaster recovery, system security and auditing. Extensive experience in new product evaluation and implementation

Basic Administration Skills:

  • 24 x 7 x 365 Administration Support
  • Installation, Upgrades, Migrations and Configuration
  • Daily, Proactive Monitoring and Administration using RDX’s Monitoring Toolsets
  • Fast, Efficient Response to Server Events
  • Backup and Recovery Planning
  • Server Performance Monitoring and Tuning
  • Disaster Recovery Analysis and Testing
  • Space Management and Capacity Planning
  • Security Administration and Maintenance
  • Install Operating System Software
  • Operating System Software Version Upgrades
  • Operating System Patch Application
  • Server Space Management Administration for Availability and Performance
  • Program Object Analysis and Creation
  • Program Object Change Management
  • Server Data Utility Management
  • Server Connectivity Software Management
  • Vendor Provided Backup Toolset Installation and Management
  • Advanced Server Architecture Installation and Configuration
  • Advanced Server Architecture Administration
  • .Net Troubleshooting and Maintenance

High Availability Skills:

  • Design Enterprise-Wide Server Backup Strategies
  • Design Individual Server Backup Plans
  • Support Customer and RDX-Provided Server Backup Processes
  • Server Backup and Recovery Process Performance and Efficiency Tuning
  • Server Backup and Recovery Process Validation
  • Recovery of Test and Production Servers
  • Disaster Recovery Test Participation
  • Design, Implement and Administer Clustered Architectures
  • Support Operating System Vendor and Third-Party Supplied Highly-Available Architectures

Development Support Skills:

  • Initial Configuration of Operating System Parameters for Optimal Performance
  • Operating System Parameter Changes for Optimal Performance
  • Server Hardware Configuration Recommendations
  • Operating System User and Security Administration
  • Regulatory Compliance Activities
  • Install, Configure, Schedule and Distribute Server Auditing Reports

Strategic Skills:

  • Hardware Architecture Design
  • Advanced Server Assessments
  • Standard Database Assessments
  • Third-Party Product Evaluations
  • Server Consolidation Recommendations
  • Education and Mentoring
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