Windows OS Team Resume

RDX’s Windows solutions allow you to leverage the shared skills and collective knowledge of an entire team of OS experts for a low monthly fee. Our OS Team supports all versions of Windows using an extensive library of ITIL compliant, Standard Operating Procedures and SSAE16 certified best practices. Our support offerings include a complete set of design, installation, administration and monitoring services for Windows, SharePoint and Exchange.

Summary of Qualifications:

24 x 7 Windows Support
Average 15 years of Experience as Windows Support Specialists
Manage and Support of 1000 Windows Servers

Administer and Monitor Dozens of Windows HA Environments
10 Years Experience Supporting both SharePoint and Exchange
Support for all Major Windows Advanced Features

Experience in supporting servers on Windows 2003, Windows 2008 and Windows 2012 operating systems. Dozens of years of experience in all key server support disciplines including system administration, monitoring, server availability, disaster recovery, system security and auditing. Extensive experience in new product evaluation and implementation

Basic Administration Skills:

24 x 7 x 365 Administration Support
Installation, Upgrades, Migrations and Configuration
Daily, Proactive Monitoring and Administration using RDX’s Monitoring Toolsets
Fast, Efficient Response to Server Events
Backup and Recovery Planning
Server Performance Monitoring and Tuning
Disaster Recovery Analysis and Testing
Space Management and Capacity Planning
Security Administration and Maintenance
Install Operating System Software
Operating System Software Version Upgrades

Operating System Patch Application
Server Space Management Administration for Availability and Performance
Program Object Analysis and Creation
Program Object Change Management
Server Data Utility Management
Server Connectivity Software Management
Vendor Provided Backup Toolset Installation and Management
Advanced Server Architecture Installation and Configuration
Advanced Server Architecture Administration
.Net Troubleshooting and Maintenance

High Availability Skills:

Design Enterprise-Wide Server Backup Strategies
Design Individual Server Backup Plans
Support Customer and RDX-Provided Server Backup Processes
Server Backup and Recovery Process Performance and Efficiency Tuning
Server Backup and Recovery Process Validation

Recovery of Test and Production Servers
Disaster Recovery Test Participation
Design, Implement and Administer Clustered Architectures
Support Operating System Vendor and Third-Party Supplied Highly-Available Architectures

Development Support Skills:

Initial Configuration of Operating System Parameters for Optimal Performance
Operating System Parameter Changes for Optimal Performance
Server Hardware Configuration Recommendations

Operating System User and Security Administration
Regulatory Compliance Activities
Install, Configure, Schedule and Distribute Server Auditing Reports

Strategic Skills:

Hardware Architecture Design
Advanced Server Assessments
Standard Database Assessments

Third-Party Product Evaluations
Server Consolidation Recommendations
Education and Mentoring