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RDX's Windows OS Services

Introduction

Operating systems are the lifeblood of every organization. They are the software foundation that runs both critical database systems and third-party applications. Your organization’s operating systems must be secure, highly available, and optimized. Poorly performing operating systems can affect your business’ mission-critical applications resulting in key systems being unavailable, reduced employee productivity, customer dissatisfaction and loss of revenue.

RDX offers 24x7, 100% onshore operating system (OS) support for Windows OS Server, SharePoint, and Exchange. With RDX’s support, customers are able to leverage the collective knowledge and experience of an entire team of OS support experts who can ensure that their OS environments are secure and high performance at all times. In addition, those customers who use RDX’s remote database administration support are able to leverage RDX’s OS support architecture and pay a single bill for both database and OS support services. RDX will custom tailor an OS support package that meets each customer’s unique support requirements, so that they are only paying for the services they need when they need them.

 Windows Support Services
RDX's Windows OS Server Support

RDX’s Windows OS Support Team supports all versions of Windows using an extensive library of ITIL compliant, standard operating procedures, and SSAE 16 Certified best practices. RDX Windows Team experts have dozens of years of experience in all key server support disciplines including system administration, monitoring, server availability, disaster recovery, system security and auditing and can help your organization with:

  • Highly-Available Architecture Design

  • Hardware Selection

  • Load Calculations (CPU, Memory, Disk, Power, HVAC)

  • Rack Configurations

  • Connections to Networks and SAN Infrastructure

  • Operating System Installation

  • Upgrades and Patches

  • Monitoring

  • Tuning

  • Space Administration

  • Backup and Recovery

  • Disaster Recovery

 

With RDX’s Windows OS Support, clients will receive a support architecture tailored to their unique needs and a comprehensive monitoring solution that trends key Windows performance and availability indicators.

 Remote SharePoint Support
RDX's SharePoint Support

RDX’s SharePoint specialists manage and support dozens of servers and have over ten years of Microsoft SharePoint experience.

RDX SharePoint experts can help your organization with:

  • Administration and Monitoring

  • Hardware Configuration Recommendations

  • Disaster Recovery Analysis and Testing

  • Upgrades

  • Patches

  • Powershell Admin Scripting

  • High Availability

  • Server Farm Assessments

  • Auditing Support

Let RDX’s SharePoint specialists work with your organization to fully leverage the features this application provides.

 Remote Exchange Support
RDX's Exchange Support

RDX’s Exchange specialists manage and support dozens of servers and have over 15 years of Exchange experience. RDX Exchange experts are highly skilled in:

  • Administration and Monitoring

  • Performance Monitoring and Tuning

  • Disaster Recovery Analysis and Testing

  • Migrations

  • Patches

  • Upgrades

  • High Availability

  • Project Planning

  • Server Deployments

  • Auditing Support

RDX Exchange specialists will work with you to help you build a high-performing and secure Exchange environment.

 Windows Monitoring Support
24X7 Database Operations Center

All clients benefit from RDX’s state-of-the-art, 24x7 Database Operations Center (DOC) consisting of specialists who are well-versed in RDX’s advanced monitoring architecture. These professionals are trained in database and OS administration, monitoring, problem prevention and quick problem resolution. RDX Database Operations Center specialists are able to collect and trend all key Windows OS, in-house, and third-party application availability and performance indicators to ensure that your organization’s monitored components are available at all times and performing properly.

Conclusion

With RDX’s Windows OS, SharePoint, and Exchange support services, clients can benefit from the knowledge and expertise of the largest onshore OS and DBA provider with the service quality of an SSAE 16 and PCI DSS compliant security architecture. From initial design, to maintenance tuning and monitoring, RDX will customize an OS support solution to meet each customer’s unique needs and will give clients the peace of mind knowing that their OS environments are available, secure, and performing efficiently.

 

About RDX

Since its inception in 1994, RDX has helped hundreds of organizations lower database administration support costs while increasing performance and availability. RDX provides 100% US-based, 24x7 support for Oracle, Oracle EBS, SQL Server, PostgreSQL, MySQL, and DB2 databases as well as operating system support for all major Windows, Unix, and Linux offerings. RDX’s highest priority is to safeguard its customers’ sensitive data stores, and its expert staff of highly-trained professionals is backed by a monitoring and support infrastructure that has been continuously improved and enhanced throughout its 20 year history.

Please see RDX Unix/.Linux Services white paper for more information about RDX’s Unix/Linux support.

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