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Unix/Linux OS Support Services

Get around-the-clock coverage for your critical Unix/Linux systems from dedicated, 100% onshore OS monitoring and administration experts. All clients benefit from RDX’s state-of-the-art, 24x7 Database Operations Center (DOC) consisting of specialists who are well-versed in RDX’s advanced monitoring architecture.

RDX Database Operations Center specialists are able to collect and trend all key Unix/Linux, in-house, and third-party application availability and performance indicators to ensure that your organization’s monitored components are available at all times and performance exceeds expectations.



RDX dedicates an entire team of personnel that are responsible for creating, implementing and enhancing a strategic blueprint for the proactive monitoring and trouble-shooting required to address common issues affecting system availability and performance. The DOC team's single focus is monitoring the customers’ environments and taking proactive actions to mitigate and/or prevent problems to ensure the highest availability and performance possible. 

  • The RDX DOC team is much more than a group of help desk technicians with a limited knowledge of database and OS problem resolution. The DOC team consists of dedicated professionals who are trained in monitoring, database and operating system administration, problem resolution and alert reduction
  • Responsible for triaging alert notifications and escalating to RDX DBAs, OS support personnel and subject matter experts when needed
  • Staffed around the clock - 24 x 7 x 365
  • Main focus is on ensuring that customer environments are available at all times and performing as expected
  • Also responsible for improving and enhancing RDX’s monitoring capabilities
  • Proficient using database specific administrative tools including Oracle OEM and Microsoft’s SQL Server Management Studio
  • Works with each customer to custom design and document monitoring event identification, notification, escalation and resolution procedures

RDX's enterprise monitoring platform's extensive array of monitoring templates allows our technicians to monitor every component of the application architecture including middle tier servers and network devices.

RDX has written dozens of database, application and operating system checks that analyze key database performance indicators and common issues that are specific to each database platform. Custom monitoring checks can also be created for issues that are unique to the customer’s environment.

The environment's flexibility allows RDX to implement agent or agentless monitoring for Windows and Linux/Unix systems. RDX is also able to configure a single monitoring appliance that monitors all targets in the customer’s environment. All monitoring information is stored as historical data in a statistical repository, which allows trending and capacity planning analysis to be performed. Historically tracking the system’s various performance indicators enables RDX’s technicians to trend database performance and track reoccurring usage spikes. This allows RDX to forecast when performance will be good and provide a possible reason when performance degrades.

Although the database is one of the key ingredients of every database-driven application, it is important to understand it is not the only component that can prevent a critical system from being available to the end users. From monitoring a database buffer cache hit ratio to a third-party application error log and long running jobs, the RDX DOC team is able to quickly deploy a customized monitoring solution that meets each, individual customer’s monitoring requirements.

Customer meetings are held to discuss additional monitoring checks that are not currently provided. If a new check is required, the DOC team will create, test and implement the customized check. Checks that are unique to the customer will be charged at the standard RDX hourly rate.

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