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RDX is one of the only remote database administration companies to provide an assigned non-technical resource that ensures excellent quality of service while achieving overall contract goals and objectives. The team works diligently to form successful partnerships starting with the onboarding phase and working closely throughout the entire life of the relationship.
Dedicated Customer Liaison working on your behalf to ensure service delivery and billing expectations are met.
Dedicated resources ensuring you have the knowledge you need to take advantage of all that RDX has to offer.
Regularly engage with Customer Success team to ensure satisfaction and manage the Account in accordance to contract objectives.
Receive service-related reports and metrics upon request to gain visibility into the value and services provided by RDX.